Return & Refund Policy

At Crimson Distortion, we want you to shop with confidence.

90-Day Money-Back Guarantee

If you're not completely satisfied with your purchase, you may request a return within 90 days of receiving your order.

To start a return, simply contact our support team with your order number and the reason for your request.

Return Conditions

To be eligible for a return, the item must:

• Be returned within 90 days of delivery.

• Be in its original condition, with no excessive wear or damage.

• Include all original packaging whenever possible.

Custom Rugs

Because custom rugs are made specifically for you, they are non-refundable unless they arrive damaged, defective, or incorrect.

If there is an issue with your custom order, please contact us within 7 days of delivery and include photos of the product so we can resolve the problem as quickly as possible.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

We'll gladly provide a replacement or full refund at no additional cost.

Refunds

Once your return has been received and inspected, we'll notify you of the approval status.

Approved refunds will be issued to your original payment method. Depending on your payment provider, it may take several business days for the refund to appear.

Shipping Costs

Original shipping charges are non-refundable unless the return is the result of our error or the item arrived damaged or defective.

Need Help?

If you have any questions about your order or our return policy, please contact our customer support team. We're always happy to help.